Frequently Asked Questions (FAQs)

Got questions? We’ve got answers! Check out our FAQs below for everything you need to know about our hair, shipping, returns, and more.

1. Ordering & Payment

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, PayPal, Afterpay, and other secure payment options.

Q: Can I cancel or modify my order after placing it?

A: Orders are processed quickly, so cancellations or changes may not be possible. Please contact us immediately if you need assistance.

2. Hair & Product Quality

Q: Is your hair 100% human hair?

A: Yes! All our bundles, wigs, and extensions are 100% virgin human hair, ensuring softness, durability, and long-lasting quality.

Q: Can the hair be dyed or styled?

A: Absolutely! Our hair can be dyed, straightened, curled, and styled as you desire. We recommend using a professional colorist for best results.

3. Shipping & Delivery

Q: How long does shipping take?

A: Processing takes [insert processing time], and shipping typically takes [insert shipping time] depending on your location. You’ll receive tracking information once your order ships.

Q: Do you offer express shipping?

A: Yes! We offer express shipping options at checkout for faster delivery.

Q: Do you ship internationally?

A: Yes, we ship worldwide! International shipping rates and times vary based on location.

4. Returns & Exchanges

Q: What is your return policy?

A: Due to the nature of our products, all sales are final. However, if there’s an issue with your order, please contact us within [insert timeframe] so we can assist you.

Q: What if I receive a damaged or incorrect item?

A: We strive for perfection! If you receive the wrong or a defective item, please email us immediately with your order number and photos, and we’ll resolve the issue.

5. Hair Business & Dropshipping

Q: Do you offer wholesale or dropshipping?

A: Yes! We offer wholesale pricing and dropshipping services for those looking to start their own hair business. Contact us for more details.

Q: How can I learn to start my own hair business?

A: Sign up for our exclusive newsletter to get business tips, vendor insights, and special deals to help you launch your own hair brand!

Still Need Help?

If you have any other questions, feel free to Contact Us, and we’ll be happy to assist you!